E-scooters require minimal setup time, normally needing just the handlebars or stem of the e-scooter to be attached. The tools and bolts needed come packaged with the e-scooter.
How often should an electric scooter be serviced?
How often you need to service your e-scooter will depend on how often you use it.
If you are using your e-scooter every day we recommend checking it over once a week. Ensure that the tyre pressures are correct, there are no signs of excess wear and tear on key components and that all screws and bolts are securely fastened according to any instructions.
Can an electric scooter be left on charge overnight?
Yes, all the e-scooters that we sell have an automatic cut off in the battery management system that will stop charging when the battery is full. We recommend keeping your battery charged up at every opportunity.
Regular charging is better for overall battery health and will help to increase the lifespan of the battery.
How long does an electric scooter take to charge?
The charge time on your e-scooter will vary based on the size of the battery and power of the charger. In most cases it is between 3-8 hours, from zero charge.
How long does an e-scooter battery last?
For everyday battery life: This strongly depends on the capacity of the battery, as well as other factors such as the quality of the cells, the way they are used and maintained, and the conditions that they're used in.
For the life of the battery before it needs replacing: Most batteries in e-scooters are lithium ion-based. This is the same basic technology as used in contemporary phones and laptops. They have a long lifespan and do not suffer from 'battery memory'.
As a guide, most lithium ion batteries will last for 1,000 charge cycles before you see a noticeable drop off in performance. This will change based on the manufacturer and quality of the cells in the battery, how you are using it and whether you are using good practices to extend the battery health.
How to kick start an electric scooter
In order to kick start your e-scooter, you'll need to get some momentum first by pushing off the ground with your foot. Once rolling forwards, press the accelerator gently and the motor should start working to power you forwards.
What country plug / charger is included?
As standard we make sure that all of our products sold within the UK come with a UK three-pin plug.
Electric scooter range or speed reduction
We're sorry to hear that you are having issues with your e-scooter.
Many e-scooters have an 'eco' mode that will significantly reduce the performance of the e-scooter, but save battery life in the process. Please check to see if your e-scooter is in this mode. If so, consult the user manual for details on how to change it to a more powerful setting.
If your e-scooter has air-filled tyres, please ensure that all tyres are inflated to the correct pressures. The pressures can often be found on the sidewall of the tyre or in the user manual.
If your e-scooter is continually going slow, there could be a fault, or the e-scooter may simply not be the right one for you. If this is the case, please contact firstname.lastname@example.org
and our staff will look to resolve this for you.
Electric scooter battery drop
If you're experiencing a battery drop with an Eagle Scooters product, please note that our engineers have found that the battery icon on the display unit will demonstrate how hard the battery is working, rather than how much battery power is left.
For example, if the e-scooter is running for prolonged periods, at high speed, up hills or at colder temperatures, you're likely to see the battery cells drop. Once the battery has been rested, the cells should start to increase again.
Please rest assured, as long as the e-scooter has been charged to full capacity (where the light indicator on your charging unit has gone green) your e-scooter will continue to power to its full range.
If your e-scooter is underperforming, the most common reason will be due to having underinflated tyres. If the tyres are low and aren't fully inflated, this causes the e-scooter to work much harder, which will inevitably cause your battery to drain faster. The required pressure can often be found on the sidewall of the tyre or in the user manual.
Being in an 'eco' mode will also have an impact on the e-scooter's performance. To switch through the modes, simply double tap the power button. You should then notice a difference. Further to this, we also advise charging your e-scooter to full capacity before any journey. This will be shown when the indicator on your charging unit turns green.
It is also worth noting that the temperature will affect battery performance, so in colder conditions over winter, you may find that the range is lower than usual. This is down to the chemical makeup of the batteries and performance should return to normal once the temperature rises once again.
Where to find the stem bolts for an electric scooter
If you're struggling to locate the screws for your e-scooter, these are either in a small white bag taped to the e-scooter, the handlebar grips, or inside the box.
Unfortunately, punctures can occur due to a number of factors, such as the surface of the road, sharp objects, use with incorrect/low tyre pressures, excess tyre wear and excess e-scooter load.
One of the best things you can do to avoid punctures is ensure the tyre pressures are regularly checked and maintained at the manufacturers recommended level. You can usually find the required pressures stamped on the sidewall of the tyres. Keeping them topped up will make it harder for sharp objects to enter the tyre, prevent pinch flats and allow puncture prevention fluid (if you have it installed) to work at its best.
Punctures and flat tyres (even those filled with puncture prevention fluid) are not covered by returns or warranty as they are considered 'consumable' parts which can be prone to wear and tear over time.
What is the recommended tyre pressure for an Eagle Scooter?
The recommended tyre pressure for maximum performance is 37 PSI. It is important to check your tyre pressure regularly as a low pressure can contribute towards an increased risk of punctures and reduce the speed and range of your e-scooter.
Grip is coming up on an electric scooter
In particularly high temperatures it is not uncommon for some grips to start to peel away, due to the type of adhesive used.
In most cases, simply pushing the grip back down and applying a firm pressure is enough to put it back to where it should be.
Alternatively, a small amount of glue is enough to help it stick. Doing this yourself will not void your warranty.
Charger not working
In order to confirm if your charger is working, please plug it in to both the wall and the e-scooter. If the product is not fully charged there should be a red light on the charger or battery that turns green once charging is complete.