We appreciate that sometimes our customers can accidentally add the incorrect item to their bag before checkout. Unfortunately, sometimes we are not able to amend orders due to the speed at which we process them. In these cases, if you no longer require or want the item, you will need to refuse the delivery so that the items are returned back to us free of charge.

UK
Delivery to UK on our e-scooters is FREE and in three working days.

ROW
We are sorry but we don't currently ship outside of the UK. We are working to resolve this.

If you own an Eagle Scooter, your scooter has been automatically registered under warranty beginning from the date of purchase and you do not need to do anything further.

Eagle Scooters include a 12-month warranty against original defects in material and workmanship from the date of receipt. This covers the cost of labour and parts required to maintain your e-scooter in proper working order for the 12 month warranty period.

The warranty on accessories varies from product to product and not all accessories are covered under warranty. The best place to find out if your product is covered under warranty is either in the user manual that came with the product, or to check the product page on our site, under the 'Warranty' tab.

If you are still unsure, please contact support@eaglescooters.co.uk and one of our customer advisors will be able to help you.

If your Eagle Scooter is registered under warranty and is covered for repair, it will be repaired at no cost by Eagle Scooters. To read the full details for your Eagle scooter, please scroll to the bottom of the appropriate product page:

Eagle Scooters
How can a customer claim on the warranty?


If you would like to claim on your warranty, please email support@eaglescooters.co.uk with your order number in the subject line. Please include a description of the issue you are encountering and a video or photos that best show the issue. One of our customer service agents will then be in contact and confirm the next steps.

Please note: Consumable items are not included as part of your warranty. Some of these are outlined below:

• Tyres
• Inner tubes
• Rubber foot rest
• Handlebar grips
• Brake cables
• Brake pads
• Paint
• Rubber bungs

The warranty is void if:

The e-scooter has been ridden in puddles deeper than 2 inches
The e-scooter has not been maintained properly (e.g. unchanged punctures and missing parts)
The e-scooter has been misused (e.g. has been ridden by a rider weighing over the stated weight limit)
The e-scooter was ridden to do stunts or jumps on
The e-scooter has been serviced or modified by anyone other than an authorised partner

Unfortunately, punctures are not covered under warranty as tyres and tubes – even those filled with puncture prevention fluid – are considered 'consumable' parts (subject to wear and tear).

We're sorry to hear you're having an issue with your product. Please email support@eaglescooters.co.uk with details of the issue that you're experiencing. Please include your order number in the subject of your email and any photos or videos that will help demonstrate the issue you are encountering.

If you're outside the first 30 days since your purchase, we'll help you to make a warranty claim for any manufacturing faults that may have arisen during your ownership.

We try to stock a large range of spare parts, unfortunately it is not possible to stock parts for every model we sell however we will do our best to help you find the part required should we not have it in stock.

To find your serial number, please check on the bottom or side of the e-scooter, printed on a label or in the e-scooter's companion app.