Trade in valid after 3 years from the original delivery date. Applicable on trade-in of escooters with a value over £400 Escooter must be working and in a usable, roadworthy condition. Must be returned with the charger. Without the charger, the value will be dropped to £49 The customer is responsible for the return delivery. We recommend using a recorded delivery method. Deal not applicable for escooters purchased on Klarna interest-free option.

We do not recommend that someone under the age of 16 rides an adult-sized e-scooter, unless specifically recommended by the brand.

As most e-scooters have a folding mechanism, they can easily be taken on public and private transport.

However, we always advise checking the policy of the transport company before travelling. Please note that due to restrictions on transporting batteries, most of the products in our range cannot be taken on an aircraft.

It's illegal to use an escooter on public roads, pavements, in cycle lanes and in pedestrianised areas. The Government did bring forward trials of legalised escooter use on roads in “4Future Transport Zones”. But this only applies to escooters used legally as part of these trials, for the duration of the trials.

This is currently under UK Government review with a number of cities trialling the use of rental e-scooters. Unfortunately, we're unable to provide information on when these trials will come to a conclusion or what the results will be.

However, you can stay tuned by keeping an eye on our blog – there we publish the latest essential information related to e-scooter legality in the UK.

Yes, the max speed for an escooter is 15.5mph according to the government. In some areas this may be reduced to a lower max speed.

As privately-owned e-scooters are illegal to ride on public highways in the UK at the moment, it is not possible to get insurance on them for use outside of your home or on private land.

For use at home they can be covered under your standard home insurance policy. If you are unsure if yours is covered, please check with your insurance provider.

We don't recommend that you use an e-scooter if you're close to or over the weight limit. E-scooters are designed to work properly and safely up to a maximum weight – often called a 'maximum load'. Usage beyond this weight (e.g. a 95kg rider with a 10kg backpack riding an e-scooter rated to carry up to 100kg) can be hazardous and void the warranty, while increasing wear and tear on important components.

This depends on the model's IP rating (e.g. IP65), where the second digit refers to water resistance.

Generally, a rating of 5 or higher indicates good water resistance – models carrying this rating can usually be ridden in the rain.

Currently, you can find wet weather-ready rating of IP65 featured in our own Eagle Scooter range.

Remember: it's always worth checking that the model's warranty also covers water resistance to the IP rating standard. This is a good sign of the manufacturer's confidence in the quality of its products and ensures that you'll be covered if something goes wrong.

You will need a category Q entitlement on your driving licence to use an escooter, which means you can drive a “2-wheeled and 3-wheeled vehicle without pedals”. This includes restrictions like:

An engine size no bigger than 50cc if powered by an internal combustion engine a max speed of 15.5mph Or you will need a full or provisional UK driving licence for categories AM, A or B.

No, if you have a provisional licence you don't need to display L plates.

It's highly recommended that you wear a helmet when driving an escooter.

We're sorry to hear that someone has made a purchase with your card without your permission.

Firstly, we recommend that you contact your bank to freeze your card to avoid any further potentially fraudulent purchases.

Secondly, please email us at support@eaglescooters.co.uk including as much information you can about the purchase, including:

Last 4 digits of the card number (please DO NOT send us your full card number)
Time of payment
Value of payment
Transaction IDs
We take these matters very seriously and will forward this information onto our fraud team who will endeavour to stop the payment and delivery of the items.

Your original order confirmation should provide you with all the details you need for a VAT invoice.

However, if you can't locate this or need an additional copy, please get in touch with us by emailing support@eaglescooters.co.uk from the email address you purchased under, including your order number in the subject line, and we'll get one sent over to you.

E-scooters and accessories

We aim to deliver all e-scooters and accessories within three working days, if ordered on a weekday before 2pm.

If it has been more than three working days since you placed your order please email support@eaglescooters.co.uk with your order number in the subject line and our team will get back to you as soon as we can.

If you've not received an email order confirmation, please check your junk/spam folders – sometimes confirmation emails can end up there!

If you still can't see it there, please contact us at support@eaglescooters.co.uk it's possible that there's a typo in your contact email address, in which case we can easily rectify this.

We accept Visa, MasterCard, American Express, Paypal, Google Pay, Apple Pay and Amazon Pay and Klarna.

We're sorry to hear you're having issues when trying to purchase on our website.

If your card is being declined when attempting to make a payment we recommend contacting your bank, unfortunately we hold no control over the payment method used.

If your bank have sent you an authorisation text message, you may need to respond to this in order for your order to be processed successfully.

We've partnered with Klarna to provide the following finance options to help split the cost over time:

"Pay in 3" splits the overall cost of your purchase into three equal sums. The first is taken at time of purchase, with the second and third payments taken 30 and 60 days respectively.

Please note that the details here are representative examples only, and not all options will be available on all products.

Paying with Klarna is easy. All you need to do is follow these steps:

1. Add your product(s) to your basket
2. Proceed to checkout
3. Enter address details
4. Enter shipping method
5. Proceed to payment method
6. Select 'Pay with Klarna'
7. Click 'complete order'

You'll then be taken through to the Klarna portal where you'll be asked to choose which Klarna payment option you wish to go with. Please bear in mind that not all finance options are available on all products.

We're sorry to hear you've been unable to finalise payment with our finance partner Klarna. Unfortunately, as Klarna is the payment provider, we have no further visibility on its process.

In order to verify your identity and to make decisions regarding credit, Klarna looks at data from a large range of sources, so there could be a few reasons why this wouldn't process.

If you have any queries, we recommend calling the Klarna customer helpline on 0203 005 0833 or visiting its customer service centre, as its experts will be best placed to give you any answers you may need: Klarna Help.

We're sorry that we cannot assist further in this case.

Product prices can change from day to day – moving up and down according to a number of factors. If you bought your product and then the price changed soon after outside of a promotion or sale period, you will be charged the amount shown at point of purchase, as agreed in good faith.

Sometimes prices can drop for a specific promotion, planned sale period, or in response to market fluctuations. We're very sorry if you bought your item then found it at a reduced price soon after. We sincerely appreciate any frustrations, but because promotions and sales are limited events, they fall outside of our Price Match Promise terms, so unfortunately we cannot offer a price match.

If you place an order over the weekend (any time after 2pm on the Friday), your order will not be dispatched until Monday.

Unfortunately due to the speed at which we process orders, it's not possible to change the delivery address once an order has been placed.

If you know that you will not be in when the delivery is scheduled, you can leave a signed note on your door instructing the driver where to go with the package – either to a safe place or to be left with a neighbour. If you do not leave a note, the driver will reattempt delivery the next working day.

Important: Neither Eagle Scooters nor the delivery partner is responsible for the security of your item once delivered if you choose this option.

If you miss your delivery the courier will attempt another the following day. If you miss two redelivery attempts, the items will be returned to our warehouse.

If you miss your delivery the courier will attempt another the following day. If you miss two redelivery attempts, the items will be returned to our warehouse.

We appreciate that sometimes our customers can accidentally add the incorrect item to their bag before checkout. Unfortunately, sometimes we are not able to amend orders due to the speed at which we process them. In these cases, if you no longer require or want the item, you will need to refuse the delivery so that the items are returned back to us free of charge.

UK
Delivery to UK on our e-scooters is FREE and in three working days.

ROW
We are sorry but we don't currently ship outside of the UK. We are working to resolve this.

If you paid using one of Klarna’s payment products – ‘Pay in 3’ or ‘Slice It’ – we will instruct Klarna to arrange for any agreed value to be repaid.
This may take longer than a direct refund because Klarna needs to arrange for this refund following our instructions.
For more details of Klarna’s refund policies please click here

If you receive your item and it is faulty, damaged, or develops a fault under normal use* within 30 days of delivery, then you can return it to us for repair, replacement or refund. Please return to us via courier and if the fault is found to be under normal use* under our warranty t&c’s we will repair/replace and refund your delivery charge. For more information on our returns policy click here

Returns address:
Returns Department
Eagle Scooters Ltd
Unit 2
Crocketts Walk
Eccleston
WA10 5DU

To pair with the app, your e-scooter must be turned on, and the Bluetooth on your mobile device turned on. From there, the e-scooter should be discoverable within the app and allow you to connect.

If this message appears when trying to connect, please don't worry. All that will be required to fix this is a quick change in settings by our app developers.

If you encounter this message please send an email to support@eaglescooters.co.uk quoting your order number (e.g.PS12345) and attach a screenshot of the error message from your phone. One of our customer service agents will get back to you and within 24-48 hours of confirmation your app should be up and running.

How often you need to service your e-scooter will depend on how often you use it.

If you are using your e-scooter every day we recommend checking it over once a week. Ensure that the tyre pressures are correct, there are no signs of excess wear and tear on key components and that all screws and bolts are securely fastened according to any instructions.

Yes, all the e-scooters that we sell have an automatic cut off in the battery management system that will stop charging when the battery is full. We recommend keeping your battery charged up at every opportunity.

Regular charging is better for overall battery health and will help to increase the lifespan of the battery.

The charge time on your e-scooter will vary based on the size of the battery and power of the charger. In most cases it is between 3-8 hours, from zero charge.

For everyday battery life: This strongly depends on the capacity of the battery, as well as other factors such as the quality of the cells, the way they are used and maintained, and the conditions that they're used in.

For the life of the battery before it needs replacing: Most batteries in e-scooters are lithium ion-based. This is the same basic technology as used in contemporary phones and laptops. They have a long lifespan and do not suffer from 'battery memory'.

As a guide, most lithium ion batteries will last for 1,000 charge cycles before you see a noticeable drop off in performance. This will change based on the manufacturer and quality of the cells in the battery, how you are using it and whether you are using good practices to extend the battery health.

In order to kick start your e-scooter, you'll need to get some momentum first by pushing off the ground with your foot. Once rolling forwards, press the accelerator gently and the motor should start working to power you forwards.

As standard we make sure that all of our products sold within the UK come with a UK three-pin plug.

We're sorry to hear that you are having issues with your e-scooter.

Many e-scooters have an 'eco' mode that will significantly reduce the performance of the e-scooter, but save battery life in the process. Please check to see if your e-scooter is in this mode. If so, consult the user manual for details on how to change it to a more powerful setting.

If your e-scooter has air-filled tyres, please ensure that all tyres are inflated to the correct pressures. The pressures can often be found on the sidewall of the tyre or in the user manual.

If your e-scooter is continually going slow, there could be a fault, or the e-scooter may simply not be the right one for you. If this is the case, please contact support@eaglescooters.co.uk and our staff will look to resolve this for you.

If you're experiencing a battery drop with an Eagle Scooters product, please note that our engineers have found that the battery icon on the display unit will demonstrate how hard the battery is working, rather than how much battery power is left.

For example, if the e-scooter is running for prolonged periods, at high speed, up hills or at colder temperatures, you're likely to see the battery cells drop. Once the battery has been rested, the cells should start to increase again.

Please rest assured, as long as the e-scooter has been charged to full capacity (where the light indicator on your charging unit has gone green) your e-scooter will continue to power to its full range.

If your e-scooter is underperforming, the most common reason will be due to having underinflated tyres. If the tyres are low and aren't fully inflated, this causes the e-scooter to work much harder, which will inevitably cause your battery to drain faster. The required pressure can often be found on the sidewall of the tyre or in the user manual.

Being in an 'eco' mode will also have an impact on the e-scooter's performance. To switch through the modes, simply double tap the power button. You should then notice a difference. Further to this, we also advise charging your e-scooter to full capacity before any journey. This will be shown when the indicator on your charging unit turns green.

It is also worth noting that the temperature will affect battery performance, so in colder conditions over winter, you may find that the range is lower than usual. This is down to the chemical makeup of the batteries and performance should return to normal once the temperature rises once again.

If you're struggling to locate the screws for your e-scooter, these are either in a small white bag taped to the e-scooter, the handlebar grips, or inside the box.

Unfortunately, punctures can occur due to a number of factors, such as the surface of the road, sharp objects, use with incorrect/low tyre pressures, excess tyre wear and excess e-scooter load.

One of the best things you can do to avoid punctures is ensure the tyre pressures are regularly checked and maintained at the manufacturers recommended level. You can usually find the required pressures stamped on the sidewall of the tyres. Keeping them topped up will make it harder for sharp objects to enter the tyre, prevent pinch flats and allow puncture prevention fluid (if you have it installed) to work at its best.

Punctures and flat tyres (even those filled with puncture prevention fluid) are not covered by returns or warranty as they are considered 'consumable' parts which can be prone to wear and tear over time.

The recommended tyre pressure for maximum performance is 37 PSI. It is important to check your tyre pressure regularly as a low pressure can contribute towards an increased risk of punctures and reduce the speed and range of your e-scooter.

In particularly high temperatures it is not uncommon for some grips to start to peel away, due to the type of adhesive used.

In most cases, simply pushing the grip back down and applying a firm pressure is enough to put it back to where it should be.

Alternatively, a small amount of glue is enough to help it stick. Doing this yourself will not void your warranty.

In order to confirm if your charger is working, please plug it in to both the wall and the e-scooter. If the product is not fully charged there should be a red light on the charger or battery that turns green once charging is complete.

If you own an Eagle Scooter, your scooter has been automatically registered under warranty beginning from the date of purchase and you do not need to do anything further.

Eagle Scooters include a 12-month warranty against original defects in material and workmanship from the date of receipt. This covers the cost of labour and parts required to maintain your e-scooter in proper working order for the 12 month warranty period.

The warranty on accessories varies from product to product and not all accessories are covered under warranty. The best place to find out if your product is covered under warranty is either in the user manual that came with the product, or to check the product page on our site, under the 'Warranty' tab.

If you are still unsure, please contact support@eaglescooters.co.uk and one of our customer advisors will be able to help you.

If your Eagle Scooter is registered under warranty and is covered for repair, it will be repaired at no cost by Eagle Scooters. To read the full details for your Eagle scooter, please scroll to the bottom of the appropriate product page:

Eagle Scooters
How can a customer claim on the warranty?


If you would like to claim on your warranty, please email support@eaglescooters.co.uk with your order number in the subject line. Please include a description of the issue you are encountering and a video or photos that best show the issue. One of our customer service agents will then be in contact and confirm the next steps.

Please note: Consumable items are not included as part of your warranty. Some of these are outlined below:

• Tyres
• Inner tubes
• Rubber foot rest
• Handlebar grips
• Brake cables
• Brake pads
• Paint
• Rubber bungs

The warranty is void if:

The e-scooter has been ridden in puddles deeper than 2 inches
The e-scooter has not been maintained properly (e.g. unchanged punctures and missing parts)
The e-scooter has been misused (e.g. has been ridden by a rider weighing over the stated weight limit)
The e-scooter was ridden to do stunts or jumps on
The e-scooter has been serviced or modified by anyone other than an authorised partner

Unfortunately, punctures are not covered under warranty as tyres and tubes – even those filled with puncture prevention fluid – are considered 'consumable' parts (subject to wear and tear).

We're sorry to hear you're having an issue with your product. Please email support@eaglescooters.co.uk with details of the issue that you're experiencing. Please include your order number in the subject of your email and any photos or videos that will help demonstrate the issue you are encountering.

If you're outside the first 30 days since your purchase, we'll help you to make a warranty claim for any manufacturing faults that may have arisen during your ownership.

We try to stock a large range of spare parts, unfortunately it is not possible to stock parts for every model we sell however we will do our best to help you find the part required should we not have it in stock.

To find your serial number, please check on the bottom or side of the e-scooter, printed on a label or in the e-scooter's companion app.